Our team members have a vast diversity of experience gained from working in hospital systems, community health centers, other 340B TPAs, and retail pharmacies.

Every client is assigned primary Implementation and Account Management contacts who share their expert knowledge as they learn about your program goals. Throughout your time with Verity, you can be confident our team is proactively seeking opportunities to strengthen your program and help you best use our software’s functionality.

Implementation

Implementing a solution with us is a multi-step process. Whether you are exploring this path for the first time or seeking to transition from a different vendor, our implementation team guides our partners through each stage of the journey to go-live.

All partnerships start with solid agreements and clear terms. To manage all aspects of an on-boarding process, Verity utilizes project management software, creating a project plan unique to the operational needs of each new client. We share this plan with the client individuals involved, allowing both parties to have on-demand visibility on progress.

The account management team, responsible for the ongoing support of partner relationships, joins the on-boarding process from the start. As we get to know our new healthcare or pharmacy partner and the intricacies of their operations, we ensure we have the tools, processes, and team needed to support the on-boarding program. This allows for a smooth transition between implementation and program maintenance activities.

Account Management

Upon going live, the assigned account manager begins supporting daily operations. Our approach is highly customized to each client’s needs but commonly includes:

Proactive service – We proactively monitor our partners’ programs with focus on surfacing opportunities to drive program results – from data insights to maximizing ordering potential.
Training of team members – We ensure our partners know the best ways to leverage features and reports. We offer regular trainings, available in group or 1:1 format.
Business reviews – Every quarter, or at your agreed timeline, your account manager delivers a comprehensive review of the performance of your program.
Satisfaction survey – Twice a year, Verity solicits feedback through a satisfaction survey to all our platform users. Our goal is to understand, in our customers’ own words, what is going exceptionally well and what could benefit from improvement.

Implementation & Account Management

Our team members have a vast diversity of experience gained from working in hospital systems, community health centers, other 340B TPAs, and retail pharmacies.

Implementation

Account Management

Contact us today for more information